Village Physiotherapy is recognised by all of the major Private Health Insurance companies for Physiotherapy treatment.
In most cases of pre-authorised treatment, we can claim the cost of your treatment directly from your insurer,
thus saving you the need to pay out fees in advance and the paperwork involved in claiming back treatment costs.
Some providers may require that you pay the treatment costs up front and then claim the funds directly from them.
Check with your provider directly for more details.
In order for you to claim on your plan, most insurance companies require you to obtain a referral from your GP or Consultant.
Please check with your provider and they will advise you of their specific requirements.
Before commencing treatment
Please contact your provider to confirm your individual policy details and obtain your pre-authorisation or claim number.
Please bring this number and all of your policy details to your first appointment.
Claiming for other treatments
If you wish to claim for treatments other than Physiotherapy then please check directly with your provider for more details.
Your insurance company may not pay in respect of your claim for the following reasons:
You may well have an excess.
Your provider may ask you to pay this excess to Village Physiotherapy directly.
You may have exceeded your maximum benefit.
Please check with your provider so you know what your limit is. If you exceed this limit then you will have to pay the outstanding balance.
Your provider may limit the number of treatment sessions that you are allowed.
If you exceed this limit then you will need to pay for outstanding sessions.
If you commence treatment prior to registering the claim with your insurance company.
You may well be responsible for settling the outstanding balance.
You cannot claim for:
Missed appointments or cancellations
Sports Massage Therapy
Classes including Pilates
Products that you may purchase from the clinic
